T&Cs

General Terms and Conditions (T&Cs)
Clear sales conditions are VirtuaVia's commitment to safe on-line business.



Products are distributed by:

VIRTUAVIA SARL
2 RUE MARCEL BENOIT
38000 GRENOBLE
FRANCE

VAT NUMBER: FR90428797450
COMBINED NOMENCLATURE: 8539 29 00
COMPANY REGISTRATION NUMBER: 428 797 450 00023



TERMS AND CONDITIONS ACCEPTANCE:
Payment of your order will constitute an acceptance of all sales terms and conditions as shown below.

ACCEPTED PAYMENT METHOD:
- Secured Credit Card Payment (VISA and MASTERCARD) up to 6000 EUR (if your credit card level allows it).
- Bank Wire Transfer (no limit).
All listed prices on this website are VAT excluded.

SHIPMENTS:
Orders are generally dispatched within 5-7 working days after payment is received.
Our products are the top quality in the CCTV industry, built and hand mounted on demand to use the latest technology SMT LEDs.
All are IP66 weatherproof, Anti-Vandalism, usable between -50 / + 50°C and under 5 YEARS WARRANTY for an expected lifetime of 10+ years.
Products include cables and dedicated power supply unit. All have a universal bracket to fix on walls, ceilings or plates.


TESTS:
Every product is being tested prior to shipment and thus, only product in perfect working order will be shipped to you.

RETURN POLICY:
No product can be turned back without the prior agreement of VirtuaVia (RMA number).

As being the original purchaser, you have the right to return to us the product during a period of time not exceeding 10 business days (after product arrival), international tracking numbers will stand as a proof.
Returned products will only be accepted provided they have not actually been missused. In case those conditions are met, we will refund you of your order with the exclusion of shipping fees (both one-way and return shipping fees) and re-stocking fees.

Our illuminators are under 5 year warranty and external PSUs and ATEX products under 3 years warranty.
This warranty shall neither apply to improper customer's use nor to improper customer's product mounting.

SUPPORT:
Online help / support service only via email: support@rayled.com

     
UK Office UK Office:

Phone: + 33 4 58 00 15 74
Sales team:
sales_uk@rayled.com
Support team:
support@rayled.com
RMA:
rma@rayled.com
     
France Office French Office:

Phone: + 33 4 58 00 15 74
Sales team:
sales_fr@rayled.com
Support team:
support@rayled.com
RMA:
rma@rayled.com
     
Spain Office Spanish Office:

Phone: + 33 4 58 00 15 74
Sales team:
sales_es@rayled.com
Support team:
support@rayled.com
RMA:
rma@rayled.com
     
Italian Office Italian Office:

Phone: + 33 4 58 00 15 74
Sales team:
sales_it@rayled.com
Support team:
support@rayled.com
RMA:
rma@rayled.com
   
German Office German Office:

Phone: + 33 4 58 00 15 74
Sales team:
sales_de@rayled.com
Support team:
support@rayled.com
RMA:
rma@rayled.com

Web Sites:
www.RayLED.com
www.InfraRED-Illuminators.com
www.SpeedDisplay.com
www.VirtuaVia.com
www.VirtuaVia.net
www.VirtuaVia.eu
www.VirtuaVia.fr