Terms and conditions

Clear sales conditions are VirtuaVia's commitment to safe on-line business.

Products are distributed by :

VirtuaVia S.A.R.L.
33, cours Jean Jaurès
38000 GRENOBLE
France
RCS 428 797 450

TERMS AND CONDITIONS ACCEPTANCE :
Payment of your order will constitute an acceptance of all sales terms and conditions as shown below.

PAYMENT METHOD :
We ONLY accept Bank Wire Transfer payment method.
All listed prices on this website are VAT excluded.

SHIPMENTS :
Orders are generally shipped within 2-3 weeks after payment (we mount every order with the required specifications)

TESTS :
Every product is being tested prior to shipment and thus, only product in perfect working order will be shipped to you.

RETURN POLICY :
No product can be turned back without the prior agreement of VirtuaVia.

As being the original purchaser, you have the right to return to us the product during a period of time not exceeding 30 business days (after product arrival), Courrier stamps or tracking numbers will stand as a proof.
Returned products will only be accepted provided they have not actually been missused. In case those conditions are met, we will refund you of your order with the exclusion of any shipping fees (both one-way and return shipping fees).

NO returns and / or NO product exchange will be accepted after this 30 business days time limit.
This warranty shall neither apply to improper customer's use nor to improper customer's product mounting.

SUPPORT :
Online help / support service only via Email : support@virtuavia.com